The majority of reviews of Big Lots indicate general satisfaction with the quality of their furniture. While prices are low and the selection is vast, some customers complain that they’re not always offered excellent quality. While Reddit users generally agree, some users complain that the quality of their purchases is questionable. Nevertheless, they note that the prices they paid were reasonable, especially for items that are still in stock. Still, some consumers complain about the quality and durability of the furniture they buy at Big Lots. For example, one couple from Germantown, Maryland complained that they had to return a sofa twice during a single night and received the wrong item.
Customers can inspect the furniture in person at any Big Lots store, or they can contact their customer care center to request a refund if they’re not satisfied. Returning items is easy and the policy is usually workable. However, some people don’t feel comfortable returning a product that they’ve purchased from Big Lots, and in this case, they should return it to the original store, not to a different store.
In addition to the price, consumers should consider the quality of the furniture. While Big Lots sells mostly low-priced furniture, you should also consider the fact that some items are seasonal. For instance, in late summer, you can find patio furniture. Then, in winter, you can find winter furniture. The same goes for bedroom furniture. If you’re looking for a new bed, then Big Lots’ sale items are likely to be lower priced than at other stores.